RETURNS AND EXCHANGES
What is your return policy?
Sizing, change of mind or wrong selection
We encourage you to Google and check the brand size chart before purchasing to ensure the fit is right for you. We understand however that selection issues can happen and would be happy to offer store credit for eligible items.
No refunds are available for sizing issues, change of mind or a wrong selection.
We take a lot of care to ensure our garments are dispatched in perfect condition. If you find your garment is materially faulty, we're happy to provide store credit, or offer a full refund.
How do I return an item?
To qualify for store credit, the garment must be in its original condition, ie., not have any damage, marks or pulls, and still have the original tags attached. Returned items that are not in their original condition will not be eligible for store credit. In this instance, we'll offer to return the item/s to you at your cost.
No returns on swimwear or shoes. All other items, including sale items, are available to be returned providing the above criteria is met.
Store credit is valid for 12 months and must be used in one transaction. We'll email you a discount code for the value of your credit to redeem for a future transaction.
Postage for returned items
Postage to return an item for exchange are mailed back to us at your cost.
Whilst we offer free postage for new orders, please note, this does not apply to exchanges (unless other items are purchased in a new order).
Postage costs to return a faulty item will be credited to you.
Returns can be arranged by contacting us at email@example.com within 7 days of receiving your order. Please quote your order number and details of your concern.
Furthermore, eligible returns are required to be mailed back to us within 14 days of contacting us. You're welcome to email us a tracking number as confirmation. Returns which have past this timeframe may not be accepted and can be re-routed back to you.
How do I buy summahaus gift vouchers?
Our vouchers are a great gift idea when you don't know what to get, or you're not sure of the style of your guest.
We regularly update our store with new stock so if your guest doesn’t find something this time, we look forward to them visiting us again.
Simply select the voucher/s you'd like and complete the check out process to finalise your order.
How and when are the vouchers dispatched?
The vouchers will be emailed to you Monday to Friday within 48 hours of purchasing, so please remember to include your email address in your contact information, or summahaus account information.
If you need your vouchers over a weekend, this could be possible, please email us asap at firstname.lastname@example.org to discuss your needs.
SHIPPING AND HANDLING
Where do you ship to?
We ship Australia wide and happy to ship internationally upon request.
How long does it take for you to dispatch my order?
We know how exciting it is to order something and to receive it asap - so fully paid orders are dispatched fast three times a week between Monday to Friday, excluding Public Holidays. Please notify us of any special delivery instructions to ensure a quick and safe delivery.
We use the Australia Post Parcel service. Delivery takes 2 or more business days according to where you're located. Please refer to the Australia Post Delivery Calculator to estimate your delivery. Delivery is from post code 3108.
How much does delivery cost?
We offer free postage for all new orders Australia wide via the standard Australia Post service.
Express shipping for 3kg and 5kg is also available at an additional cost via the the Australia Post Express Post service. If you need this service, please select this at check out. We've deducted the free shipping amount and only charged you the difference.
Note - Delivery is guaranteed to occur the next business day only within the Express Post network. View information about the Express Post network and delivery standards online via auspost.com.au or call 13POST (13 7678).
If you live internationally (including New Zealand) please contact us at email@example.com to discuss a postage price.
Do you provide tracking?
We provide tracking for all orders of 2 or more garments.
Once your order is packed and ready to be dispatched, you'll be notified by email and text (if you've opted for text updates). This notification will include your tracking number (if applicable) where you'll be able to see the movements of your parcel online. Please note: Australia Post updates can vary and they've been times the tracking history hasn't been updated on line until your parcel is almost with you - this is unfortunately out of our control.
How do I pay for my order?
All prices are in Australian dollars (AU$).
We accept payment by Visa, Mastercard or Amex through our secure check out, PayPal and Bartercard.
If you're paying for your order using Bartercard, please select ‘Bartercard’ at check out and you'll receive instructions to transfer your payment.
Please make your payment within 24 hours of placing your order.
We're an online business and generally communicate by email.
We're very happy to assist with any queries - please contact us anytime at firstname.lastname@example.org.
Our operating business days are Monday to Friday (excluding Public Holidays) however, we're happy to and quick to respond to queries 7 days a week.